Returns, Refunds & Claims Policy

1. Scope of This Policy

This policy applies to wholesale purchases from Legacy Pallet Liquidators, including brand-new and overstock pallets, bulk lots, truckloads and qualifying container quantities, unless a written invoice, quotation or sales agreement provides different transaction-specific terms.

2. Wholesale Sales Are Generally Final

Because merchandise is sold in wholesale pallet, bulk and truckload quantities, sales are generally final once an order has been accepted and fulfilled.

This final-sale policy does not prevent a buyer from submitting a timely claim for a verified qualifying fulfillment error, documented carrier issue, or exercising rights that cannot lawfully be waived.

3. Order Cancellations

Orders may be cancelled before payment without penalty.

After payment, a cancellation request may be considered only while the order has not been released, prepared for shipment or committed to a carrier. Once freight has been booked, the order has been released, or shipment has begun, cancellation may no longer be available.

4. Examples of Qualifying Claims

A claim may qualify for review when documentation indicates a material fulfillment issue such as:

• The shipment materially differs from the exact item or load confirmed in the order.
• A specifically guaranteed quantity is materially short.
• The wrong pallet, truckload or order was shipped.
• A verified fulfillment error attributable to Legacy Pallet Liquidators occurred.
• Visible freight damage or missing handling units are documented with the carrier at delivery.

Whether a claim qualifies depends on the specific listing, invoice, quote, delivery documents and supporting evidence.

5. Examples of Claims That Generally Do Not Qualify

Unless required by applicable law or expressly agreed in writing, claims generally do not qualify solely because:

• The buyer changes their mind after purchase.
• The buyer expected a different resale price or profit margin.
• Merchandise is unsuitable for a particular third-party marketplace.
• An assorted wholesale pallet or load contains a different mix than the buyer hoped for, where no exact assortment was promised.
• A manifest was not promised for the specific inventory.
• The buyer failed to review stated product, quantity, freight or receiving information before purchase.

6. Freight Damage & Delivery Inspection

Buyers should inspect the exterior condition of the shipment and verify the pallet or handling-unit count before signing the carrier's delivery receipt or bill of lading.

Visible damage, missing pallets or other apparent carrier issues should be clearly noted on the delivery document and photographed before the driver departs whenever reasonably possible.

7. 48-Hour Claim Window

Claims concerning an alleged incorrect shipment, specifically guaranteed quantity discrepancy or other alleged fulfillment error attributable to Legacy Pallet Liquidators should be submitted within 48 hours after delivery.

Visible freight damage should be documented at the time of delivery even when the supporting claim information is completed afterward.

8. What to Include With a Claim

To allow a claim to be reviewed efficiently, include as much of the following as possible:

9. Review & Possible Remedies

Submitting a claim does not automatically establish entitlement to a refund. Legacy Pallet Liquidators will review the available order records, listing details, delivery documentation and supporting evidence.

Where a qualifying issue is verified, the appropriate remedy may depend on the circumstances and applicable law. A remedy may include correction of an order issue, replacement where reasonably available, an agreed credit, partial adjustment, refund or another commercially reasonable resolution.

10. Refused, Missed or Failed Deliveries

If a buyer refuses an authorized shipment, provides an incorrect delivery address, is unavailable for a scheduled delivery, or lacks necessary receiving equipment or arrangements, additional carrier charges may result.

Where lawful and disclosed, re-delivery, storage, detention, address-correction, liftgate or similar charges caused by the buyer's receiving circumstances may be the buyer's responsibility.

11. No Refund Based on Resale Performance

Legacy Pallet Liquidators does not guarantee a particular resale price, profit margin, return on investment, marketplace eligibility, sales velocity or recovery of stated retail value.

A buyer's resale outcome, customer demand or third-party marketplace policy does not by itself create a right to return wholesale merchandise.

12. Truckloads, Containers & Large Orders

Truckload, container and other large-volume transactions may include additional claim, cancellation, freight or delivery terms in a written quote, invoice or sales agreement. Those transaction-specific terms govern where they expressly differ from this general policy.

13. Rights That Cannot Be Waived

Nothing in this policy is intended to exclude or limit rights, remedies or obligations that cannot legally be excluded under applicable law.

14. How to Submit a Claim

Send claim information as soon as possible using the contact information below.

• Email: sales@legacypalletliquidators.com
• WhatsApp: +1 (409) 539-6265
• Website: Contact Legacy Pallet Liquidators

Include your order reference, delivery date, photographs and a clear description of the issue.