Order / Invoice Reference
Use the reference shown on your invoice, Proforma Invoice or written order confirmation.
Shipment & Order Status
Order Tracking
Use your order, invoice or tracking reference to request a current shipment update. This page does not display fabricated live tracking data; verified status information is provided through the sales or carrier process associated with your order.
Track Your Order
Request a Status Update
Enter the reference connected to your order. We’ll prepare a message you can send to our sales team for verification.
Privacy note: Do not enter banking passwords, card credentials or other sensitive authentication information into a tracking request.
Typical Order Stages
What the Status May Mean
1
Order ConfirmedInventory and transaction terms have been confirmed.
2
Preparing / AllocatedThe order is being prepared, allocated or readied for shipment.
3
Shipping Documents IssuedApplicable freight or shipping documents have been generated for the transaction.
4
In TransitThe shipment has been released to the applicable carrier or transport process.
5
Destination ArrivalThe shipment has reached the applicable delivery destination, port or terminal milestone.
6
Delivered / ReleasedDelivery or cargo release has been completed according to the applicable order terms.
Tracking Information
Where Your Tracking Details Come From
Tracking availability depends on the shipment type and carrier. Pallet freight, truckload delivery and international shipments may use different reference numbers and status milestones.
Carrier Tracking
Where carrier tracking is available, the applicable number may be provided after the shipment is booked or released.
Truckload Updates
Truckload shipments may be updated through dispatch or carrier communication rather than a consumer parcel-tracking page.
International Shipments
International cargo may be tracked using shipping documents, carrier references and destination port or terminal milestones.
Need Help?
Contact Us With Your Reference Number
If you cannot locate a tracking update, send your order or invoice reference so the sales team can verify the current status.
Email Sales
Send your order reference and buyer name for a status request.
Email Sales →Use WhatsApp for a quick order-status request.
Message UsShipping Questions
Review freight and delivery information for pallet, truckload and international shipments.
Shipping & Freight →Have your order reference ready.
Providing the correct invoice, PI or tracking number helps us verify your shipment faster.